Detailing FAQ's

How does mobile detailing work?

Mobile detailing removes the inconvenience of having to drop your vehicle off at a shop. We will come to your home or office at the scheduled time and detail your vehicle. We simply need a place to park our vehicle and access to power and water within 100’ of the vehicle. Just drop us your keys and we will get to work reviving your vehicle while you go about your day.

 

What is your service area?

We provide mobile detailing services at your home or office within twenty miles of Portsmouth NH, including the NH towns of Portsmouth, Rye, New Castle, Greenland, Stratham, Exeter, Newington, Hampton, Hampton Falls, North Hampton, South Hampton, Newfields, Newmarket, Kensington, and surrounding areas. We also cover the Maine towns of Kittery, York, Eliot, South Berwick, and surrounding areas.

 

Are you insured?

Yes, we carry full coverage insurance to cover your property while on site.

 

How does your pickup and delivery service work?

When mobile detailing is not an option, we offer no cost pick-up and drop-off service to our customers in Portsmouth, Greenland, Stratham and surrounding areas including Pease.

 

What should I do prior to my appointment?

Your time it valuable! It is our goal to minimize the time that you spend to have your vehicle detailed. We simply ask that you remove any personal, valuable, or sensitive items from your vehicle including weapons. Please note that while we will remove child car seats, we will not re-install them.

 

How long does it take to detail a vehicle?

We understand that your time is important. When scheduling your detail we will provide you with an estimate that is typically plus or minus 30 minutes. The time differs based on the size of the vehicle as well the specific needs of each vehicle. Our most popular interior detail (re-NEW Interior) typically takes between 2 and 3 hours, and our most popular exterior detail (re-NEW Exterior) typically takes between 1-2 hours.

 

What if the forecast looks questionable for detailing?

We are a year-round mobile detailing service. We provide interior detailing any day that the temperature is above 25 degrees even if it is raining. Exterior detailing is done any day that the temperature is above 45 degrees and no precipitation. Due to the constantly changing forecasts we wait until the day before to make decisions about the following day. If we need to reschedule, we will give you scheduling priority.

In the summer months we offer detailing between the hours of 7 am and 7 pm. In the shorter winter months, we offer detailing between 8 am and 4 pm.

 

What type of payment do you take?

We accept cash, check and most credit cards. Payment is expected at time of service.

 

Can you remove the smell of smoke etc. from my vehicle?

We have several processes designed to remove any odors from your vehicle. For vehicles that had a smoker in the car for a short time (1-2 weeks) we are confident that we can remove the smell. For vehicles that had a smoker in the car for a long time (months or years) we can improve the odor though not likely remove it entirely.

We also have solutions to remove other odors from the vehicle. For best results we want to address the odors as soon as possible.

 

Do you offer emergency service?

For our customers that had a recent spill or other incident in a vehicle we will work to get you into the schedule ASAP, typically within 24 hours. The sooner we can address the issue the better results in eliminating any permanent damage or odors.

 

How often should a vehicle be detailed?

In New England we recommend having your vehicle detailed twice a year. This allows us to protect your vehicle before winter and remove any harmful contaminants after winter.